Monthly Maintenance Plans
Keep your website secure and up to date
Let Us Maintain Your Website
In the evolving world wide web, it’s important that your website be maintained on a regular basis. So why not trust your investment with the folks who know WordPress inside and out.
Features & Benefits
Why Do You Need A Monthly Maintenance Provider?
Security. By keeping everything up to date and by implementing a few extra security measures, we can help reduce the risk of your website being compromised.
Performance. Outdated or unsupported plugins can play a big role in hindering your website’s performance potentially reducing your search engine rankings and losing customers.
Savings. By hiring us to help you maintain your website, the chances of your site being down or needing major repairs are greatly reduced.
Stay Current. The WordPress will continue to focus on improving and updating their products which is important, but it also means keeping everything updated is more critical than ever.
We offer four different packages to best suit your needs.
How often do you run updates?
We will run standard updates once per month. If there is an important update to prevent security issues, we will address those right away. We often wait a week or two before implementing major WordPress or Divi updates so that all the bugs get ironed out first.
Do you offer 24/7 support?
No we do not. Our support hours are 9AM – 5PM PDT, Monday through Friday. We hope to extend those hours in the future. In the meantime, if you DO need 24/7 support, talk to us, we can work something out for you.
What if my plugin is no longer supported?
The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. We frequently encounter plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives.
What are my payment options?
Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover). Payments will be automatically deducted on the first of the month. Checks and PayPal are currently not accepted on our platform for subscription based services, however we are more than happy to accept these for longer time commitments.
Do you handle theme updates?
While we happily can keep themes updated, the ability to do this properly is highly dependent on the theme involved and how it has been implemented. We will happily take a look at this and outline your options.
What is your cancellation policy?
No contracts. You are in full control of your subscription, and you can cancel at any time.
What if my site is already broken? Can you fix it?
Yes we can. We will take a look and see whats wrong and do our best to give you an approximate estimate as to what needs to be done and how long it will take to fix it.
Can you speed up my website?
In nearly all cases, we can speed up your website. These days, great Google results depend on a variety of factors and your overall site speed is one of the majors ones. We have a lot of experience speeding up slow sites, contact us directly for an estimate.
What if I have not updated anything in months?
We will log into your website and perform a free audit before you spend a dime. We will look out for potential problems and conflicts so that they can be addressed up front. In some cases, websites may not have been updated in months and may require some major fixes before upgrading to the latest version of WordPress, the theme and all the applicable plugins. We will provide you a report and an estimate to get things fixed up before we sign you up for a maintenance plan.
Do you support multisite?
We can support your multi-site networks although additional fees may apply.
What if I have multiple websites?
The fees mentioned above are per site. At this time we do not offer discounts on multiple websites.
What if an update breaks my site?
The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
Do my hours rollover if unused?
Unfortunately not. Your development time must be used every month or you will forfeit your development time for that month.
Do you offer a guarantee?
Yes we offer a 30 day money back guarantee. If at any time you feel like you haven’t received the service you signed up for, you will get your money back. This only goes back 30 days. We do not offer refunds for prior month’s services.
Ready To Get Started?
In order to bring you best service possible, we will log into your website and perform a free review of your website before you spend a dime. We will look out for potential problems and conflicts so that they can be addressed up front.